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Loto-Québec CEO bullish on growth after another strong year

Loto-Québec’s revenue fell slightly year-over-year but the crown corporation still took nearly $3 billion for the 2023-24 fiscal year, its second-best year since 2006.

In its full-year report, Loto-Québec noted that after payouts of $1.5 billion to winners, the company made a total of $1.5 billion in net income. Those profits were fully reinvested into the province’s communities through the Québec government.

Of the $2.93 billion revenue, $1.1 billion was generated by the province’s casinos and bingo halls. It’s a new record in that vertical despite the fact a months-long dispute affected operations at four casinos in 2023. Another $958.8 million came from the provincial lottery operations and still another $885.5 million was brought in by what the organization calls “gaming establishments.” That category includes video lottery terminals in bars and restaurants, event betting and Kinzo and network bingo.

Last year, Loto-Québec’s net income was just shy of $1.6 million. Its total revenue of $2.93 billion is down $66.3 million year-over-year but still the fourth-highest in history.

In addition, the World Lottery Association renewed the crown corporation’s Level 4 responsible gambling certification, the highest recognition available from the WLA in the industry.

“It’s an excellent year,” said President and CEO Jean-François Bergeron. “This can be explained in large part by better management of our expenses. Thanks to our team’s outstanding work, we achieved our budget target. Our teams worked diligently to diversify our offering and ensure its responsible and efficient management. As a result, we maintained our ratio of total expenses to revenues at the desired level.”

“Our achievements over the past year were numerous, including our exciting announcement that a hotel will be built on the Casino de Montréal grounds,” Bergeron added. “Once completed, this major project will cement the casino’s status as one of North America’s top entertainment destinations.”

Loto-Québec sees online gaming growth as coalition continues discussions

The Loto-Québec chief also stressed that the organization’s online gaming vertical continues to grow its market share “despite the efforts of illegal operators.”

“Our market share is growing,” Bergeron said. “We’ve seen growth this year of between 8 and 10%. We’re improving our offer. We’ve added new online games. We’ve also invested in education, we’ve run campaigns on responsible gambling.”

Loto-Québec, which holds a monopoly on legal online gaming in La Belle Province, has signed a number of new partners recently including Wazdan and Play’n GO

In the background, the question of whether Québec may open its doors lingers.

Last summer, a variety of operators banded together to form the Quebec Online Gaming Coalition (QOGC), an organisation focused on developing a new regulatory framework for the industry. Like Alberta is doing right now, the QOGC has pointed to the early success of the Ontario market as evidence of what a well-run commercial gambling market can do for a province.

The coalition’s efforts have been supported by major sports leagues including the NBA, the Canadian Football League (CFL) and Major League Soccer (MLS). In March of this year, the QOGC chastised the Québec government for not reaping the benefits of an open online gaming market, which it said would yield a base figure of around $230 million annually for the province.

Québec reported an $11 billion deficit for the last fiscal year.

Canadian senators ponder curbing sports betting ads

Bill S-269, the National Framework on Advertising for Sports Betting Act, was the subject of two Standing Senate Committee on Transport and Communications meetings this week.

Stakeholders including Sen. Marty Deacon, the sponsor of the bill, Sen. Brent Cotter and representatives from Sport Canada, the Centre for Addiction and Mental Health (CAMH), the Canadian Lottery Coalition and other organizations discussed the subject of sports wagering advertising in Ontario.

Some lawmakers who voted for Bill C-218 when it was passed in parliament in 2021 expressed regret about that choice. That bill legalized single-event sports betting. Some senators noted that, while they don’t necessarily wish that box had stayed shut, they’re remorseful that the issue of advertising wasn’t addressed more deeply at the time.

“I wish we had considered at the time the flood of advertising that would go along with it,” said Deacon in introducing Tuesday’s meeting. She also described it as a “barrage,” noting that sports betting advertising is everywhere from TV broadcasts to pop-ups in mobile games to the equipment and uniforms of teams. “This could be a mere irritation for some if it weren’t so damaging.”

Now, three years on from Bill C-218’s passage, the conversation this week focused on how to rein in the advertising of online and mobile sports betting nationwide.

“We have the privilege of sober second thought,” said Deacon on Tuesday. “We have the opportunity to fix this.”

What does the legislation entail?

First introduced last summer, Bill S-269 would require the Minister of Canadian Heritage to develop a national framework for sports betting advertising based around what Deacon called “reasonable limits.” While provinces and territories have the right to regulate commercial gaming and betting themselves, the idea is that such a framework would formally increase collaboration by sharing information and setting general standards.

Bill S-269 would identify measures to regulate advertising, such as restricting the use of non-broadcast advertising or limiting its scope. The bill would also allow the federal government to consider limiting or banning the use of celebrities or athletes in a similar move to the Alcohol and Gaming Commission of Ontario’s own measure in Ontario.

Even the AGCO rule changes, which prevented ads specifically targeting minors and only allowed athletes to advertise sportsbooks’ responsible gambling efforts, don’t go far enough in the eyes of some.

Deacon called the fact athletes can still promote sportsbooks via RG a “truck-size loophole.”

“This encourages gambling and associates them with the brand, which has been empirically proven to appeal to children,” she added in Tuesday’s meeting. “It has also done nothing to rein in the amount of ads Canadians are seeing nationwide, despite Ontario being the only province where you can legally bet with these companies.”

As well as restricting advertising via a federal framework, Bill S-269 would also focus on finding ways to prevent and help both minors and problem gamblers from being impacted by sports betting advertising.

“I feel like we’ve been too wrong for too long,” added Deacon.

What was discussed?

The sessions involved a variety of senators who voted on Bill c-218 in different ways. Some, such as Alberta Sen. Paula Simons voted “vehemently” against the single-sports betting bill in part because “I’m a cynical person who predicted that this such a thing would happen.”

Others, like Deacon herself, voted in favour of the bill three years ago, in large part because Canadians were already single-sport betting with grey-market operators. Bringing it under the province’s jurisdiction seemed the logical next step.

Quebec Sen. Leo Housakos, chair of the committee, said he voted for C-218 but is now “torn on if I was wise by doing so.”

A core focus of the discussions was the potential harm that gambling advertising can do if not further limited. Children and those with problem gambling or addictive tendencies being regularly exposed to betting adverts was particularly concerning for the senators and the speakers.

Former Olympian Bruce Kidd, a leading member of the Campaign to Ban Advertising for Gambling, said “the federal government must assume responsibility for this situation which they’ve created. The most effective strategy of public health harm reduction is to ban the ads.”

There’s also the issues of geography and legality.

Will Hill, the executive director of the Canadian Lottery Coalition, reiterated the coalition’s stance that advertising for sportsbooks that are only regulated in Canada in the Ontario market shouldn’t be broadcast outside of Ontario.

“Most of these operators advertise to and solicit Canadians outside of Ontario, where they have no legal authority to do so,” Hill said. He stressed that any regulatory framework that may result from this bill should delineate between what is legal (and where) and what is not.

Is a full ban a possibility?

Some public figures have advocated for a full ban on sports betting advertising, similar to the prohibitions in place for alcohol and tobacco in Ontario.

Saskatchewan Sen. Cotter noted that many people he speaks to about the issue implore the Senate to ban gambling advertising immediately. That kind of swift action is an unreasonable expectation, Cotter suggested, but the intention is that Bill S-269 can be “the anchor” that slows the pace.

Deacon suggested that tobacco is a good comparison for gaming when it comes to advertising.

“Given the demonstrated and severe harm caused by tobacco consumption, the promotion of tobacco products was considered to be a rational measure that would help to reduce this harm,” she noted. However, that only came after decades of court battles. “While we’d love to see a ban, we don’t see it upholding in the same way.”

Deacon admitted that a full ban on advertising would have been her choice but that there are “jurisdictional and charter issues that come into play here” that render that unfeasible.

“If the government wants to pursue a full ban, I and so many others would love that,” she added in the second session on Wednesday. “We just didn’t think this bill would survive a constitutional challenge if we sought a complete ban and didn’t want perfect to be the enemy of good.”

What comes next?

The bill was introduced in June 2023 and was last read in November. It would need to clear the Transport and Communications Committee and then receive another full vote in the Senate before it could pass the chamber and reach the House. Put bluntly, there’s a long way to go.

This week’s discussions also came at a time when Alberta is continuing to look to Ontario for inspiration for its own gaming market.

The Alberta legislature passed a bill late last month that validated the provincial government’s authority to conduct and manage gaming in the province, independent of Alberta Gaming, Liquor and Cannabis. That effectively cleared the legal path for the government to allow licensed third-party operators to offer gaming services and products alongside the AGLC’s PlayAlberta online sportsbook and casino, much like the Ontario set-up.

Dale Nally, minister of Service Alberta and Red Tape Reduction and the politician tasked with reviewing Alberta’s gaming options, explicitly stated this week that he is “taking a look at the Ontario model and seeing how that would work in Alberta.”

After NeoGames acquisition, Aristocrat looks to Quebec and beyond

There’s only one more working week to go before the gaming industry flocks to Toronto for the 2024 Canadian Gaming Summit.

Ahead of Canada’s premier gaming and betting event at the Metro Toronto Convention Centre, Canadian Gaming Business spoke to Chief Revenue Officer for Aristocrat Gaming Kurt Gissane.

CGB: What elements of Canadian Gaming Summit work so well for your organisation, and why is it important for you to be there this year?

Kurt Gissane: Aristocrat Gaming is a proud member of the Canadian Gaming Association (CGA), and as such, the Canadian Gaming Summit provides us the opportunity to network with fellow members, customers, and key partners. We are always seeking ways to better build relationships and understand market sentiment and our customers’ needs, and the Summit provides an excellent forum.

CGB: What’s your key objective at this year’s event and what are the main products/services you’ll be promoting?

KG: Our key objective this year is to connect with our customers and bring awareness to the products we’ll be introducing into the Quebec VLT market.

CGB: What would you highlight as the biggest opportunity in the betting and gaming industry over the next couple of years?

KG: If it’s important to our customers, it’s important to us. At Aristocrat, we have an incredible depth of experience and ability to create leading solutions for our customers. Additionally, we believe some of the greatest opportunities are entry into new specialty markets, creating an omni-channel experience for players to enjoy their favorite brands in whatever format they choose to play, and continuing to invest in innovation like Aristocrat Gaming has been doing for many years.

CGB: What elements of your business do you feel are best placed to take advantage of that opportunity?

KG: Aristocrat Gaming has been strategically expanding into specialty markets like the Georgia Coin Operated Amusement Machine (COAM) market and our upcoming entry into the Quebec lottery market. We also recently completed the acquisition of NeoGames, which together with Anaxi, our real money gaming business, now becomes Aristocrat Interactive, bringing an expanded portfolio of capabilities across a broad range of channels and geographies. Finally, Aristocrat Gaming continues to lead the industry with our investment into D&D and will continue to do so.

CGB: What areas of the business should we be looking to for innovation in the next 12 months?

KG: We innovate in every space we touch – hardware, software, math, design, land-based, RMG, responsible gaming, and more. One recent example is our NFL slots, where we completely changed what is possible in a slot game – bringing 32 teams into one game. That simply didn’t exist before and is a prime example of our forward-thinking designs that players love. Meanwhile, we also created an industry-leading responsible gaming initiative called Know Your Max. In late April, we closed a deal to bring NeoGames into the Aristocrat umbrella. So, it’s not hyperbole to say that Aristocrat, Aristocrat Gaming, and Aristocrat Interactive each lead the industry in innovation, and we are excited to take our customers and their players on this journey with us over the next 12 months.

CGB: What new technology do you feel will have the biggest impact for stakeholders?

KG: We’ll leave the speculation to the analysts. What we can say is Aristocrat will continue to lead the industry in land-based and interactive initiatives.

CGB: What core challenges do you help solve for your customers/partners?

KG: We look at each customer individually, and we consider each of their challenges uniquely. We understand the gaming industry, like life, is not a one-size-fits-all landscape. We leverage our vast portfolio of products to help each customer meet their needs in every market we operate in. Why do we do that? Because we want to continue to be the provider of choice for our customers.

CGB: Who have you especially enjoyed working with over the past year and why?

KG: We have a special appreciation for all our customers and partners. Personally, being appointed to the Board of Directors of the CGA back in December 2023 was a great honour.

CGB: Can you tell us more specifically how you’ve worked with the CGA and how the relationship is developing?

KG: Through my experience, having worked for multiple suppliers and in a variety of countries, I’m able to bring a unique perspective to the CGA to help achieve its goals while driving growth and exposure for the Canadian Gaming market.

CGB: What are you hoping to learn from the conference at the Canadian Gaming Summit and which elements of the agenda will you be focusing on the most?

KG: We’re looking forward to sitting on a variety of panels, especially those related to responsible gaming. Furthering responsible gaming efforts is always a top priority for us as we’re continuously looking at how to further invest and evolve in that space.

OLG to discuss Ontario progress and opportunity at Canadian Gaming Summit

As ever at the Canadian Gaming Summit, the progress of Ontario’s regulated online gaming and betting market will be a major topic of discussion in Toronto this month.

More than two years after Ontario opened its doors to private openers, the Ontario Lottery and Gaming Corporation (OLG) continues to innovate in its products and services, work closely on the development of robust responsible gambling and player protection measures and help to guide the future of gaming in the province.

OLG leaders including President and CEO Duncan Hannay, Chief Gaming Officer Dave Pridmore, VP of Community, Sustainability and Social Responsibility Catherine Meade, VP of iGaming and Lottery Andrew Darley and Director of Program Development and Delivery for Responsible Gambling Tyjondah Kerr will be speaking on various panels at CGS 2024.

While we wait, OLG spoke to Canadian Gaming Business at length about some of the key topics in the Canadian gaming industry today and what the corporation is looking forward to at this year’s event.

CGB: What elements of Canadian Gaming Summit work so well for your organization, and why is it important for you to be there this year?

OLG: OLG is proud to be a returning sponsor for the Canadian Gaming Summit. As an industry leader and trusted brand in the highly competitive open Ontario gaming market, our business leaders are excited to provide their powerful insights through the various panels which we expect to be relevant to the entire Canadian gambling market.

CGB: What would you highlight as the biggest opportunity in the betting and gaming industry over the next couple of years?

OLG: For OLG, the most significant prospect for the betting and gaming sector in the forthcoming years is the expansion and improvement of customer offerings for online gambling and the rise of sports wagering, which will continue to be delivered in a socially responsible manner. Continuous improvement of the online customer experience is always our goal, such as trying to make each experience unique through digital personalization methods.

OLG continues to work on the convergence of digital gaming and land-based casino experiences for our customers. We are in a unique position of overseeing land-based casinos across the province with our various casino service providers and being able to cross-promote each offering to our customers. Over the last few years, we have curated events at these facilities for our digital customers while also driving the acquisition of land-based casino patrons to our digital gaming site OLG.ca. There are still a multitude of opportunities to explore and offer in this space.

At OLG we also focus on providing experiences for our lottery customers, by introducing innovative new games and leveraging technologies offered by our lottery service providers. All these opportunities are offered by OLG and our service providers with the goal of ensuring that we continue to be a trusted provider of strong responsible gambling and compliance programs. A healthy, well-informed and socially responsible player base remains the key to a successful business for OLG and our service providers, as we all strive to contribute to a better Ontario by delivering great entertainment experiences for our customers.

CGB: What elements of your business do you feel are best placed to take advantage of that opportunity?

OLG: To seize this unique opportunity, companies in the gaming sector should concentrate on crafting top-notch offerings and OLG is uniquely poised among all others in the open market in Ontario to do this. Multiple forms of gaming in Ontario are available through or are offered in partnership with OLG, such as lotteries, digital gaming, land-based casinos, charitable gaming, and horse racing. With a strong digital foundation, an innovative service provider and a large customer base, OLG remains an instantly recognizable brand in Ontario. Combine that with being a trusted provider of strong RG and compliance programs, OLG is excited about positive growth in the years ahead which will help to contribute to a better Ontario because 100% of our profits go back to the provincial government.

CGB: What areas of the business should we be looking to for innovation in the next 12 months?

OLG: Innovation will remain a central theme for the gaming sector now and into the future. OLG is leveraging technologies to enhance our focus on customer personalization and customer experiences. OLG is currently looking at our iCasino and iLottery offerings to create new and exciting products for our customers. As mentioned, we are in a unique position of overseeing land-based casinos across the province with our various casino service providers, so being able to cross-promote digital and land-based casino experiences to our customers to cater to their evolving tastes will continue to be a goal for OLG. We will continue to undertake this growth in a socially responsible manner.

CGB: What new technology do you feel will have the biggest impact for stakeholders?

OLG: Enhancing digital personalization through new tools that utilize artificial intelligence (AI) has the potential to craft immersive gaming experiences and revolutionize how players engage with online gaming platforms such as OLG.ca. AI tools will allow us to utilize the full value of data from our large customer base to improve our product delivery centred on what customers want to see. Customer preferences are also driving the general development of new technology and experiences at our land-based gaming sites. Again, this will significantly improve the cross-promotion of our digital and land-based gaming offerings to our customers.

CGB: What core challenges do you help solve for your customers/partners?

OLG: We’re about to celebrate our 50th anniversary of providing gaming entertainment in Ontario. Over that half century, we have cultivated incredible brand recognition, brand trust and our leadership in responsible gaming practices trust is serving us well in the new open provincial gaming market. This brand equity we have built allows us to continue to grow our player base despite a very crowded open market because we provide the most extensive source of gaming opportunities for Ontarians – a one stop shop for gaming entertainment. Now, combine that with evolved digital experiences that recognize customer preferences and expectations, and this could be a recipe for continued responsible growth in gaming for years to come.

SkillOnNet adds IGT PlayDigital content to its Ontario library

Online gaming provider SkillOnNet has added IGT PlayDigital content to its portfolio of offerings in Ontario’s regulated market.

The global iGaming operator already offers more than 3,500 slots and table games from suppliers such as Games Global, Yggdrasil Gaming,  Evolution and Big Time Gaming. Now, IGT’s iGaming content will also be available to SkillOnNet customers.

Users will be able to play popular IGT PlayDigital games such as Cleopatra Legacy, Double Gold and the Prosperity Link video slots.

SkillOnNet powers a variety of online casino brands in the Ontario market including the likes of PlayOJO, SlotsMagic and SpinGenie.

“We’ve earned a reputation for putting our customers first and it’s imperative that we continue to provide them with a breadth of content that will give their players the most choice and access to games of the highest quality,” said Jani Kontturi, head of games at SkillOnNet. “IGT PlayDigital games have already proven successful in other markets that we’re in and we’re very confident that we’ll see the same results in Ontario.”

SkillOnNet made its Canadian debut by launching the PlayOJO, SlotsMagic and SpinGenie brands in the regulated Ontario market two years ago, just a few months after the province opened its doors to private operators.

The company also holds licences in numerous European jurisdictions including the UK, Portugal, Spain, Sweden, Denmark, Germany and Malta, as well as Latin American markets such as Mexico.

IGT has a deep footprint across the country, with various levels of operation in Ontario and partnerships with several lottery corporations in other provinces including Alberta, Saskatchewan, Quebec and the Atlantics.

First criminal charges laid in Jontay Porter NBA betting case

A Brooklyn man has been charged with conspiracy to commit wire fraud in the first criminal charges laid relating to the Jontay Porter betting scandal.

The NBA banned Toronto Raptors rotation player Porter for life in April after an investigation found he had revealed confidential information about his health to a sports bettor and used someone else’s account to bet on games in which he didn’t play. The league said that in one parlay, he unsuccessfully bet against his own team.

Long Phi “Bruce” Pham is accused of being one of a number of people who conspired with Porter on what Brooklyn U.S. Attorney Breon Peace called “a brazen, illegal betting scheme that had a corrupting influence on two games and numerous bets.” Two other alleged conspirators, Timothy McCormack and Mahmud Mollah, were subsequently named and charged.

Pham is described in the court complaint as being one of the world’s top 1% of poker players. The FBI said they tried to investigate Pham and he was subsequently arrested at New York’s JFK airport on Monday. He reportedly had on him a one-way ticket to Australia, around $12,000 USD ($16,400 CAD) in cash, two cashier’s checks worth a combined $80,000 USD ($110,000 CAD), numerous betting slips and three cellphones on him when he was arrested.

Pham is accused of conspiring to defraud a sports betting company and was due back in court Wednesday for a bail hearing. If convicted, he faces a potential maximum sentence of 20 years imprisonment.

Porter was not charged or even directly named in the court complaint, instead monikered “Player 1” by the documentation. Brooklyn federal prosecutors haven’t confirmed whether Porter is under investigation at this time.

Alleged co-conspirators netted big payouts on Porter props

The complaint says that “Player 1” told Pham and another alleged co-defendant that he planned to leave a Jan. 26 game early, claiming injury. That day’s game against the LA Clippers, in which Porter played fewer than five minutes and scored no points, was one of two games involving Porter that initially came under the spotlight for suspected suspicious betting activity. An alleged conspirator and the relative of another each won five-figure payouts on four- or five-figure bets relating to the player’s performance hitting the under.

The second game investigated was a March 20 fixture against the Sacramento Kings in which Porter played 2 minutes and 43 seconds and ended with no points or assists and two rebounds, again hitting his player prop under. The court complaint alleges that the player told Pham and at least one other alleged conspirator that he would claim illness to exit a March 20 game in return for nearly a quarter of the betting wins.

It adds that although some defendants raked in a combined total of more than $1 million, the activity was flagged as suspicious by a sportsbook. Whether or not that sportsbook was DraftKings, which discussed the betting activity with ESPN at the time of the first reporting on this case, is uncertain.

The filing says that “Player 1” communicated directly with Pham and other alleged co-defendants whose names are redacted and was urged to settle his “significant gambling debts” to at least one of those people and by leaving games early so that prop bets on his performance would pay out.

The player allegedly sent an encrypted message warning Pham and others that they “might just get hit w a rico [a federal racketeering charge]” and asked if they had deleted “all the stuff” from their phones.

Bragg taps ex-Bally’s SVP Robbie Bressler as interim CFO

Bragg Gaming Group has named Robbie Bressler as its interim chief financial officer (CFO) effective July 1.

Bressler, a former SVP of finance at Bally’s and CFO at ForumPay, will replace Ronen Kannor, who resigned as CFO in April to pursue other opportunities.

Bressler spent more than five years as VP of finance at Gamesys Group before moving to Bally’s and closing the company’s acquisition of his former employer in October 2021. He left Bally’s after less than a year for the C-suite role at ForumPay.

“I am excited to join Bragg at this pivotal time in the company’s growth trajectory,” Bressler said. “Bragg has established itself as a leader in the global gaming technology and content space. I look forward to working with the talented team to continue driving the company’s financial performance and further unlocking shareholder value.”

Bragg CEO Matevž Mazij added that Bressler’s “deep expertise in finance and accounting, coupled with his extensive experience in the gaming industry, make him the ideal person to lead our finance function.”

Bressler’s arrival as interim CFO is Bragg’s latest executive management change. Mazig joined the Toronto-based company as CEO last August and Neill Whyte arrived as new chief commercial officer earlier this spring after leaving the same role at Digital Gaming Corporation.

Strategic review and financial results

Bressler’s interim appointment comes at a time when Bragg is pondering its future.

Although it posted a full-year 2023 revenue increase of 10.4% year over year to $137.6 million CAD in March, it soon became apparent that results were mixed at best.

In the fourth quarter of 2023, Bragg reported dips in overall revenue, gross profit and adjusted EBITDA, although betting revenue rose 18.1%.

The company announced the formation of a special committee to be utilized when the company deems it required or necessary to undertake a review of its strategic alternatives.

Potential actions could include a full or partial sale, a merger, financing, further acquisitions, or other strategic alternatives. Bragg gave no timetable to complete the strategic review process and stressed that no decisions have been made and there’s no guarantee that any major move will be made. Exploring the financial ramifications of potential options will be just one part of Bressler’s remit.

OLG begins hunt for new lottery tech provider

The Ontario Lottery and Gaming Corporation (OLG) is looking for a new technology partner for its lottery systems.

The OLG formally opened a Request for Proposal (RFP) on May 31 to begin the process of searching for a new platform provider to replace what it calls “aging, back-end” lottery technology systems. The RFP specifically concerns the OLG’s Core Lottery Engines and certain related goods and services.

The crown corporation said in the RFP summary that it is seeking “the most competent and capable provider” to overhaul its lottery tech. The proposed contract runs for five years and there would be five renewal options at three years each.

The RFP closes on July 5.

The OLG said in a news release that implementing a new lottery platform will allow OLG to capitalize on emerging technological trends and offer market-leading products and experiences. In particular, it hopes its new partner will foster greater innovation, allow it to be faster to market with new products and services and keep its lottery players engaged and using its platform.

It added that the technological revamp with the to-be-decided partner will allow its lottery offering to keep pace with evolving customer expectations in Ontario’s saturated gaming market.

OLG has engaged the oversight services of a Fairness Monitor during the RFP process to support integrity and fairness. The crown corporation says there will be no immediate impact to its services and offerings while it assesses its technological options.

OLG introduces Group Play feature

The OLG has made some changes to its lottery offerings in recent weeks, notably introducing a new Group Play feature that makes it easier to play the lottery with others.

Available on OLG.ca and the OLG app, the feature allows players to form online groups that can purchase lottery tickets together and track prizes electronically. Nominated captains of groups can build group packs of tickets and group members can choose to purchase the pack.

OLG Vice President, iCasino & iLottery Andrew Darley said at the time of that announcement that Group Play “is one way OLG is adapting our products and services to meet the changing preferences of Ontarians.”

Now, with this RFP, the corporation hopes it will soon be able to provide a modernized lottery solution to help it keep pace with the province’s ever-evolving online gaming industry.

Payper keen to talk payments and compliance at Canadian Gaming Summit

Day one of the 2024 Canadian Gaming Summit is just two weeks a month away and around 3,000 delegates, exhibitors and attendees are expected at the Metro Toronto Convention Centre from June 18-20.

Digital payments solutions provider Payper will be one company with a significant presence at the summit. The company’s VP of sales, Robert Haggan, spoke to Canadian Gaming Business about the upcoming event, Payper’s role in the Canadian gaming industry and where technology in gaming may go next.

CGB: What elements of Canadian Gaming Summit work so well for your organisation, and why is it important for you to be there this year?

Robert Haggan (RH): CGS zeros in heavily on a market/jurisdiction in which we lead from a payments perspective. CGS is an excellent opportunity to discuss important topics such as responsible gaming, compliance, the regulatory roadmap and innovation.

CGB: What’s your key objective at this year’s event and what are the main products/services you will be promoting?

RH: We will be using the event to showcase our product development roadmap and additions to our functionality.

CGB: What would you highlight as the biggest opportunity in the betting and gaming industry over the next couple of years?

RH: Specifically for Canada, further expansion of regulatory framework for additional Canadian provinces.

CGB: What elements of your business do you feel are best placed to take advantage of that opportunity?

RH: The ability to adapt and develop products to adjust to any compliance requirements set forth in additional regulated markets.

CGB: What new technology do you feel will have the biggest impact on stakeholders?

RH: Technology based on enhancing player and ID verification while creating minimal friction points.

CGB: What core challenges do you help solve for your customers/partners?

RH: We use our proprietary technology and expertise to significantly increase player adoption/conversion within an operator’s cashier.

ACGCS: new industry hires lack compliance expertise – we can help change that

Imagine spending over a decade in law enforcement, studiously observing a whole raft of regulations across financial crime and human trafficking, then entering a new industry to find a lack of compliance training and certification opportunities. 

Well, that is the story of Dr. Ian Messenger, Founder and CEO of the Association of Certified Gaming Compliance Specialists (ACGCS). Established in 2022, the ACGCS was borne out of Messenger’s experience having entered the gaming industry in Canada the year prior, only to notice that many new professionals lacked the required level of compliance knowledge. 

Messenger, a Brit who previously worked at the UK National Crime Agency and international banks in Canada, had noticed there was a plethora of compliance expertise from other sectors, but as new people entered gaming, they lacked the industry-specific proficiency. 

He told Canadian Gaming Business: “I was seeing a lot of new hires come into the industry, who may have worked in compliance elsewhere. They understood anti-money laundering, they understood fraud, but they didn’t really have an understanding of some of the complexities of the gaming industry. Things like sports betting, odds manipulation, security, surveillance and responsible gaming. 

“So, myself and a few others got together and, using our practitioner and academic  experience, we launched the ACGCS with the intention of building out a one-stop-shop gaming compliance certification.” 

The ACGCS offers training courses and education programs for the casino industry to better equip their staff to tackle the intricacies of gaming regulation compliance. It offers a 35-hour self-study course online, the Certified Gaming Compliance Specialist (CGCS), as well as  online training via a partnership with Dalhousie University in Halifax, Nova Scotia

Messenger explained to Canadian Gaming Business that the partnership with the university has attracted the attention of several gaming regulators: “This makes us the only training organization in this space that has an academic partnership and we found that this partnership has really been interesting to gaming regulators. Several regulators have send their staff through out  program this year” 

“We run not just a public version of the course but we often run bespoke closed sessions for gaming regulators.” 

The ACGCS also sought to address another gaming risk – Human Trafficking. The association partnered in 2023 with the Canadian Centre to End Human Trafficking to launch  the industry’s first – and free – Human Trafficking Risks in Casino Gaming certificate.

Customers of the ACGCS include casino operators, employees, gaming commissions and regulators, reflecting the association’s ambition to be a best-in-class provider of educational tools for the gaming industry. 

And despite Messenger picking up on a gap in specific gaming knowledge when it comes to compliance, he stressed that this was not an insult to the “dedicated and focused” individuals who are coming into the space. 

Rather, this presented a symbiotic opportunity for the association to grow its operations and for those individuals to become more specialised, particularly as the online private market opened up in Ontario back in April 2022. 

He elaborated: “This really created a wealth of opportunities for individuals to try something else and try a different segment of compliance.” 

Messenger, who has had a storied career in various sectors of compliance, is a self described builder of systems. And when it became clear that casinos and gaming would be the next big frontier for compliance in North America, he jumped at the opportunity to build an education platform for the space. 

“I’m always looking to deal with the next challenge and the casino industry, from a compliance perspective, was that. With the liberalization of Ontario back in 2022 and the  liberalization of states in the US, when it comes to gaming and sports betting, we’re seeing an environment that is dealing in some cases with compliance for the first time.” 

As aforementioned, on top of the 35-hour self-study course for professionals, the association also has a burgeoning relationship with Dalhousie University, which also offers a Certificate in Gaming Leadership course and a number of micro credential courses. 

But the association is also keen to build a long-term relationship with those organizations who enrol on the university course to offer compliance advice and resources long after the completion of the micro credential course. 

After receiving a “significant amount of industry interest” in the academic courses via Dalhousie University, ACGCS has rolled out a six month self-study version of the micro credential, Casino Gaming Investigations, and is exploring further academic partnerships with other institutions to help increase the footprint of its services even further. 

“We are in discussion now with several universities to look at some postgraduate certificates, and potentially an MBA in gaming compliance,” Messenger noted. “This is really driven by requests from industry from our client base.” 

The association is also contributing to the academic space by contributing towards research into compliance. 

After building up a significant number of clients since forming in 2022, the ACGCS is seeking to use the rest of 2024 to ramp up its brand awareness to a much larger scale.

The firm is seeking to drive up even more interest to its courses and will be appearing at the Canadian Gaming Summit in Toronto on June 18-20 to showcase its products and expertise. 

“Attending the Canadian Gaming Summit is, for us, an opportunity to connect with our counterparts in the industry and with a larger audience, putting faces to names and being able to talk about our products and answer questions from individuals,” Messenger concluded.