AGLC simplifies access to its self-exclusion program

Alberta Gaming, Liquor & Cannabis (AGLC) is improving access to its self-exclusion program, making it easier for gamblers to exercise greater control over their habits and gain greater access to responsible gambling tools.

As of January 10, 2021, bettors who wish to enroll or renew their agreements within AGLC’s self-exclusion program can do so through a virtual process instead of the previous requirement of going through an in-venue gaming facility or AGLC office.

“AGLC is pleased to be one of the few jurisdictions in North America to now be offering virtual sign-ups for our self-exclusion program,” said Kandice Machado, President & Chief Executive Officer, AGLC.

Machado, who was appointed as the organization’s permanent President in September, added that “allowing players to sign-up online creates greater access to AGLC’s social responsibility tools and resources while supporting patrons that wish to control their gambling should they need to stay away from physical venues.”

An AGLC release notes the corporation’s self-exclusion program can be an important first step in helping people to gain control of their gambling behaviours. Players can exclude themselves from casinos, racing entertainment centres, and for a period of between six months and three years. offers various sports betting options, including single-event wagers since September 2021, utilizing NeoPollard Interactive (NPi) and its NeoSphere iLottery Technology. The platform features AGLC’s GameSense Responsible Gambling Program prominently.

To complete the virtual sign-up process, patrons will need to have a valid, government-issued identification, email address, and phone number. The process will continue through virtual meetings with AGLC’s self-exclusion administration team members.

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