In a conversation with Canadian Gaming Business, Gigadat CEO Guy Fietz shares why the company prioritises reliability and long-term stability over disruption as the cornerstone of its impact in Canada’s dynamic payment ecosystem.

Canadian Gaming Business: For those who may not yet be familiar, can you introduce Gigadat and what makes your company stand out?

Guy Fietz: Gigadat is Canada’s trusted payments partner – especially for operators seeking seamless integration of Canadian payment methods into their platforms. We’re proud to be the preferred Interac payment processor for many top operators expanding across the country.

What sets us apart is our commitment to delivering a secure and frictionless payment experience that Canadian users can trust. Over the past three decades, we’ve become more than just a service provider, we’re a strategic fintech partner helping businesses grow through payment innovation.

At Gigadat, innovation and compliance go hand in hand. Whether we’re developing new payment tools or tackling complex challenges, we rely on data-driven insights, rigorous analysis and close collaboration with our partners to drive meaningful, measurable outcomes.

We don’t just meet expectations; we raise the bar for what a fintech partner should be.

CGB: Security and user experience are central to your offering. How does your background help Gigadat deliver on those pillars?

GF: Security and user-centricity are at the heart of everything we do. Our leadership team has deep roots in traditional payments, and that gives us a practical, tested approach to delivering peace of mind in an increasingly complex digital landscape.

Our partners rely on us for speed, reliability and watertight security – qualities that aren’t optional in today’s market. Beyond that, we’ve invested in cutting-edge KYC and anti-fraud tools to ensure every transaction is verified, protected and compliant.

But what truly sets us apart is how we balance security with simplicity. Our environment evolves based on real user feedback, ensuring an intuitive interface that streamlines the payment journey for both users and operators. Every new feature or service we introduce is designed to enhance the end-to-end experience, because great user experience is a business advantage.

CGB: How does Gigadat’s banking network support your clients?

GF: Our banking partnerships are a key driver of our performance. Having a broad and resilient financial network means we can support high-volume operators while offering highly competitive pricing and rapid settlement times.

But we go beyond transactions. Our approach to banking is strategic. We maintain diverse, long-term relationships that give us the flexibility to tailor our services around each client’s needs. Whether it’s helping merchants meet regulatory requirements, offering multiple payment options, or enabling seamless and real-time pay-outs, we make sure our partners can operate at full speed, with zero friction.

CGB: Gigadat has registered with the Bank of Canada under the Retail Payments Activities Act (RPAA) back in November; what impact do you think this regulation will have on the Canadian market?

GF: The Bank of Canada’s new Retail Payments Activities Act (RPAA) is reshaping the payments landscape, and we’re here for it. As one of Canada’s leading fintechs, we’re not just ready for these changes, we see them as a catalyst for growth.

The RPAA is designed to boost consumer trust and confidence in payment services across the board. For us, it’s an opportunity to double down on what we do best: delivering secure, reliable, and innovative payment solutions that Canadians can count on. Stronger trust means greater adoption; that’s good news for everyone.

But it’s not just about compliance. The RPAA raises the bar on security, efficiency and innovation, areas where we already lead. These new standards push the industry forward, and we’re excited to continue building future-ready technologies that keep our partners ahead of the curve.

In short, the RPAA strengthens the entire Canadian payments ecosystem, and we’re all in. Ready to grow. Ready to lead. Ready for what’s next.

CGB: What’s next for Gigadat as you expand your leadership in the Interac payment space?

GF: We’re focused on smart innovation, not disruption for disruption’s sake. The fintech space moves fast, and we make sure our partners can keep up by building scalable, future-ready infrastructure.

We’re actively enhancing critical areas like onboarding, compliance and financial reporting, while also developing tools that give operators a 360-degree view of their performance. That means better decision-making, stronger user engagement and measurable growth.

What really fuels our momentum, though, is trust. Our clients know that, with Gigadat, they’re not just getting a vendor, they’re getting a partner who’s with them every step of the way. Our dedicated team is there whenever clients need us, ready to help navigate the challenges of compliance, scale and end-user demands.

CGB: Finally, what should merchants look for when choosing a payment partner, and how does Gigadat deliver?

GF: Reliability should be at the top of the list. In this space, trust is everything. Merchants need a partner that delivers consistent performance, robust fraud protection, and responsive support.

Beyond that, the user experience can’t be overlooked. A clean, intuitive interface can dramatically improve customer retention and satisfaction. At Gigadat, we’ve made it a priority to combine enterprise-grade security with smooth, simple interactions.

What truly differentiates us is our willingness to share knowledge. We work closely with clients, helping them understand the landscape, tackle challenges proactively, and future-proof their operations. Whether it’s navigating compliance, reducing fraud risk, or accelerating onboarding, we’re here to make it easier.

In short, Gigadat is where reliability meets innovation, and that’s why our partners stay with us.