Provide Extensive Support
SaskGaming’s Learning & Development Unit is responsible for the creation of onboarding program content, materials and learning activities, plus a series of ‘train-the-trainer’ classroom sessions for helping to guide new employees through the onboarding process. As well, Learning & Development has created onboarding workbooks/packages for new employees, a manager’s guide to onboarding, and materials for departmental trainers. These materials include checklists, job aids and a variety of different activities to facilitate the information.
At Manitoba Liquor & Lotteries (MBLL), effective orientation and onboarding has had a significant impact on employee productivity, engagement, and retention. When employees learn early about their work roles and responsibilities and the support resources available to them, they are better equipped to provide the high level of customer service and consumer experience that is valued by the casino customers.
Onboarding at MBLL is structured into three phases: Orientation, Onboarding Phase II and Onboarding Phase III. The Orientation phase includes a checklist to assist the new employee and the manager in working collaboratively to better integrate the employee. The Onboarding process for new employees combines classroom delivery, virtual delivery, eLearning, and other tools and resources that cover a broad spectrum of topics to help employees with their orientation into Manitoba Liquor & Lotteries, whether a new full-time, part-time, or casual employee.
Recruiting and training new employees is costly investment. An effective onboarding program helps gaming management monitor how successfully those new hires are integrating into the operation and providing a positive impact on the business. How are you welcoming new employees to ensure they are a best bet?
If you would like to join the National Gaming Training Advisory Committee and share strategies from your casino property, please contact Canadian Gaming Centre of Excellence.
Judith Hayes is Director (Judith.email@example.com) and Dayna Hinkel is Business Manager (firstname.lastname@example.org) of the Canadian Gaming Centre of Excellence, a subsidiary of Manitoba Liquor & Lotteries. For more information visit www.gamingcentreofexcellence.ca.