What is Lean?
Widely adopted around the world, Lean is a new way of thinking and working that focuses on improving quality, customer experience and productivity. Lean is a customer-centric methodology that provides a structure for delivering both quality and value in the most efficient and simplest way possible, usually by embedding quality into processes so things “go right the first time.” By applying Lean thinking, organizations end up with far simpler processes, greater consistency and improved efficiency to meet business requirements.
How Lean Benefits Organizations
As a people-based approach, Lean enables organizations to adapt to changing customer dynamics and notions of value by changing the way people work and think. Lean creates real capability within an organization by developing its people and – together with new tools and techniques – drives organizational change.
Lean training enables teams to think differently about their work by understanding what drives value and what creates waste. With this new mindset, employees can challenge and improve existing processes rather than accepting them simply because “things were always done this way.”
As Canadian gaming organizations move to better serve online patrons, Lean is ensuring back-office functions are following suit. In some cases, reporting processes are being adapted to the new environment. In others, the need for monthly lengthy financial reports is being replaced with real-time reporting to support decision-making in a new fast-paced environment.
Similarly, Lean enables new ways of working. By using visual and collaborative techniques together with a clear focus on quality and customer value, this creates more cohesive, agile and adaptable teams, capable of finding enterprise-wide improvements. Right across the organization, teams are encouraged and empowered to challenge the status quo and implement solutions that improve process efficiency and effectiveness.
Organizations that have implemented Lean mindset and methodologies are enjoying significant benefits through these new ways of working, such as:
• 40-per-cent improvements in productivity;
• An 80-per-cent reduction in effort spent on errors and rework;
• A 60-per-cent reduction in cycle times; and,
• As a result, a 15-per-cent improvement in their bottom lines.