MGM welcomes guests back to Las Vegas properties
MGM Resorts International reopened its Las Vegas properties Bellagio, New York-New York, MGM Grand Las Vegas, and The Signature at MGM Grand on June 4, following the closure earlier this year of all of its U.S. properties amidst the coronavirus crisis. At opening, amenities at all properties will be limited. As demand for the destination builds, additional venues within these resorts will open and other MGM Resorts properties on The Strip will reopen.
“Our hearts go out to everyone in the communities where we operate, and around the world, who has been personally impacted during this time of crisis,” said Bill Hornbuckle, MGM Resorts’ acting CEO and president, in a May 27 statement announcing the reopenings. “As we plan for these openings, the health and safety of our guests and employees is at the forefront of all we do. Getting many of our employees back to work and welcoming guests through our doors once again will allow us to do what we do best – entertain.”
Health & Safety
MGM Resorts recently released its comprehensive “Seven-Point Safety Plan,” a multi-layered set of protocols and procedures designed in conjunction with medical and scientific experts to mitigate the spread of the virus, protect customers and employees and rapidly respond to potential new cases.
Key initiatives include:
· Employee screening, temperature checks, and COVID-19 specific training.
· COVID-19 testing offered for employees as they return to work in partnership with the local medical community.
· Employees will be required to wear masks; guests are strongly encouraged to wear masks, and in some settings where physical distancing is more difficult and/or barriers do not exist, will be required to do so. Examples of where masks will be required include salons, certain table games where physical barriers are not in place and elevators, if riding with guests outside of their travel group. Masks will be provided, free of charge.
· A physical distancing policy will be implemented, with floor guides serving as reminders.
· For areas where physical distancing presents challenges, plexiglass barriers will be installed, or other measures will be used to reduce risks.
· Standalone handwashing stations designed by MGM Resorts conveniently located on casino floors.
· Contactless check-In through the MGM Resorts App will allow hotel guests to go through the check-in process on their personal devices, minimizing interactions.
· Guestroom attendants will wear masks and gloves while cleaning each room and will change gloves between guestrooms.
· In addition to increased and enhanced routine cleaning of guestrooms and public spaces based on CDC guidance, electrostatic sprayers will be utilized in many large public spaces so that disinfectant is applied efficiently.
· Digital menus will be available to view on personal mobile devices via QR codes in the company’s food and beverage outlets.
· To minimize groups congregating while they wait, restaurant guests will receive text message notification when their tables are ready.
· MGM has compiled its own internal team and processes to respond if a guest or employee tests positive for COVID-19. If a guest tests positive after visiting one of the properties, they should alert MGM by emailing email@example.com.
· For a full listing of amenities that will be available at each resort, please visit mgmresorts.com. Complimentary self-parking will be available for guests; valet parking will not be operational at this time.
A glimpse at what guests can expect at the reopened resorts:
Bellagio’s Conservatory will open with a beautiful new Japanese Spring garden display called “Japan Journey: Magic of Kansai.” The resort’s iconic fountains will once again come to life. Food and beverage amenities will include a variety of lounges such as Petrossian Bar, featuring its signature pianist, as well as casual and fine-dining restaurants like Prime and Lago. The Mayfair Supper Club, which opened only a few months ago to rave reviews, will also reopen its doors. The lush pool will open with a selection of cabanas available. The salon and fitness center also will be available.
New York-New York
In addition to a variety of bars and dining offerings including the lively Tom’s Urban, New York-New York guests can enjoy the highly popular Big Apple Roller Coaster and Big Apple Arcade, as well as Hershey’s Chocolate World. Just in time for celebrating summer, the pool will open with a selection of cabanas available. The property’s fitness center will be available to hotel guests. Many of the venues at the adjacent park are slated to open, as well.
MGM Grand and The Signature
MGM Grand, known for its dynamic mix of offerings, will open a number of bars and lounges as well as casual and fine-dining venues including Craftsteak and Wolfgang Puck Bar & Grill. A selection of cabanas will be available alongside a portion of the resort’s exciting pool environment. The salon and fitness center will be available to hotel guests. The Signature at MGM Grand also will open with a variety of its amenities available.
Days and hours of operation at all venues will vary. For a full list of offerings, and to make reservations, please visit mgmresorts.com.
SOURCE: MGM Resorts